Support Plans
Ongoing support, updates, and troubleshooting for your Root System deployment.
Support Tiers
Choose the support level that matches your business needs and budget.
Basic Support
Essential support for your Root System
- Email support
- Bug fixes
- Monthly updates
- Documentation access
- Community forum access
Standard Support
Priority support with faster response times
- Priority email support
- Phone support
- Weekly updates
- Priority documentation access
- Community forum access
- Early access to new features
Service Level Agreements
We guarantee response times and resolution targets for each support tier.
| Support Tier | Response Time | Resolution Time | Availability |
|---|---|---|---|
| Basic Support | 24-48 hours | 3-5 business days | Business hours |
| Standard Support | 4-8 hours | 1-2 business days | Business hours |
Additional Services
Customize your support package with additional services tailored to your needs.
Emergency Support
$500/incident24/7 emergency support for critical issues
On-site Support
$1,500/dayOn-site support and training at your location
Our Support Process
We follow a systematic approach to ensure your issues are resolved quickly and efficiently.
Report
Submit your issue through email, phone, or our support portal.
Triage
We assess the issue and assign it to the appropriate support engineer.
Resolve
Our team works to resolve your issue within the guaranteed timeframe.
Follow-up
We ensure the solution works and provide additional guidance if needed.
Ready for Reliable Support?
Choose your support tier and get the help you need to keep your Root System running smoothly.